Refund policy
Return & Refund Policy
We want you to be happy with your Superchill order. If something is not right, please review the policy below and contact us within the applicable return period.
Return Window
We accept eligible return requests made within 14 days of delivery.
After 14 days, we are unable to accept a return unless the item arrived damaged, defective, or incorrect.
Return Eligibility
To qualify for a return, merchandise must be:
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Unworn and unused
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Unwashed
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Free from stains, odors, hair, makeup, or other signs of use
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In its original condition
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Returned with any original tags and packaging
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Accompanied by proof of purchase
Because our products are worn directly on the head and body, we reserve the right to refuse returns that show signs of wear, use, washing, alteration, or improper handling.
All returns are subject to inspection before a refund is approved.
Starting a Return
To request a return, contact us at avelissuperchill@gmail.com within 14 days of delivery.
Please include:
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Your name
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Order number
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The item you would like to return
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A brief reason for the return
If your return is approved, we will provide return instructions and the appropriate return address.
Do not send merchandise back without receiving return authorization first.
Unauthorized returns may not be accepted or refunded.
Return Shipping
Unless the return is the result of a damaged, defective, or incorrect item sent by Superchill, customers are responsible for return shipping costs.
Original shipping charges are non-refundable unless required by law or the return resulted from an error on our part.
We recommend using a trackable shipping service when returning merchandise. Superchill is not responsible for return packages that are lost before reaching us.
Damaged, Defective, or Incorrect Orders
Please inspect your order when it arrives.
If your item arrives damaged or defective, or if you receive the wrong item, contact us as soon as possible at avelissuperchill@gmail.com.
Please include your order number and clear photos showing the issue.
If we determine that an item was damaged, defective, or incorrectly fulfilled, we will work with you on an appropriate resolution, which may include replacement, exchange, refund, or another remedy depending on the circumstances.
Non-Returnable Items
The following items are not eligible for return:
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Custom or personalized products
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Special-order products
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Gift cards
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Items marked final sale
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Items that have been worn, washed, used, altered, or damaged after delivery
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Items returned without required packaging or proof of purchase
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Items returned outside the 14-day return window
Sale or promotional items may also be designated as final sale where clearly stated at the time of purchase.
Please contact us before purchasing if you have questions about whether a specific item will be eligible for return.
Exchanges
We do not currently offer direct exchanges as part of the standard return process.
If you would like a different item, color, or design, the fastest option is to request a return for the original item and place a separate order for the replacement.
Refunds
Once your return is received, we will inspect the merchandise and notify you whether your refund has been approved.
Approved refunds will be issued to the original payment method.
Please allow up to 10 business days after approval for us to process the refund. Your bank or payment provider may require additional time before the funds appear in your account.
If more than 15 business days have passed since your refund was approved and you have not received it, contact us at avelissuperchill@gmail.com.
Right to Refuse a Return
Superchill reserves the right to refuse returns that do not meet the requirements of this policy, including items showing signs of wear, use, washing, damage, alteration, or returns submitted outside the stated return period.
Nothing in this policy limits rights that cannot legally be excluded under applicable law.
Questions
For questions about returns, refunds, or order issues, contact us at: